When our support members reaches out you, a diagnostic file can help us a lot to discover your environment on which you work.
As this file contains properties and identifications of the application and device you have, it becomes easier for us to find a solution for you.
This fonction is only available on iOS for now.
How to send a diagnostic file ?
- Click on your avatar to access your profile page.
- Click on < Customer Support >
- Click on < Send diagnostic>
- Send us the reference code that you have on the screen. see this article .